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OperationsOwner Notifications

Owner Notifications

Engine 64 emails the people who manage a workspace when something needs their attention. Both notifications are configured in Settings -> General and are on by default.

Lead Alert Emails

  • Toggle: Lead alert emails (on by default).
  • Sent when a visitor captures as a lead, so an owner can follow up quickly.
  • Each alert summarises the captured contact and links back to the conversation in Engine 64.

Weekly Digest

  • Toggle: Weekly digest emails (on by default).
  • A weekly re-engagement summary emailed to keep owners across activity.

Both toggles are checked at send time, so turning one off stops future emails of that kind without affecting the other.

Recipients

Both notifications go to the workspace owners and admins. Regular members are not emailed. Recipients are de-duplicated by email address, so a person who holds more than one role receives a single copy.

Sender Configuration

Delivery uses Resend. Operators configure the sender through environment variables:

  • RESEND_API_KEY - required for any email to send.
  • RESEND_FROM_EMAIL - the default from address for all workspace emails.
  • LEAD_ALERT_FROM_EMAIL - optional override for lead alert emails; falls back to RESEND_FROM_EMAIL.
  • WEEKLY_DIGEST_FROM_EMAIL - optional override for the weekly digest; falls back to RESEND_FROM_EMAIL.
  • RESEND_REPLY_TO - optional reply-to address applied to outgoing emails.
  • APP_NAME - the product name shown in email copy.

If RESEND_API_KEY is not set, notifications are skipped rather than failing the underlying action (lead capture always succeeds regardless of email delivery).

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