Webhooks

Webhooks send event payloads to your systems in near real time.

Supported Event Types

• lead_captured

Configure a Webhook

1. Go to Webhooks for an agent.
2. Add payload URL.
3. Select event type.
4. Optionally set a secret token.
5. Toggle active/inactive as needed.

Example Payload

{
  "event": "lead_captured",
  "data": {
    "contactId": "cnt_123",
    "email": "jane@example.com",
    "name": "Jane Doe",
    "phone": "+1-555-111-2222",
    "message": "Please contact me",
    "visitorId": "vis_abc",
    "conversationId": "cs_456"
  },
  "timestamp": "2026-03-01T10:00:00.000Z"
}

Header Behavior

If a webhook secret is set, Dukon includes X-Signature with the configured secret value.

Reliability Notes

• Delivery is asynchronous.
• Your endpoint should return quickly and handle retries safely.
• Log failed deliveries and alert on sustained failures.