Answer from your content
Use help articles, website pages, policies, and direct knowledge.
KNOWLEDGE · SOURCES · SYNC
For customer support
Resolve the repeat questions. Protect time for the hard ones.
Answer from your own support content, then hand the exceptions to your team with context attached.
✓Always available✓Grounded in your content✓Human escalation
Do you offer remedial massage on Saturdays?
Yes. Remedial massage appointments are available Saturdays from 9am–2pm. You can book online, or I can help you choose a session length.
↗ Services↗ Opening hours
Answered from 2 verified sources
What matters
A first line of support that knows its limits.
Customers get help faster. Your team stops sending the same links all day.
Stay consistent
Set the voice and boundaries once; improve the source when things change.
VOICE · BEHAVIOUR · GUARDRAILS
Escalate with context
Send exceptions to a person with the transcript and reason attached.
HANDOFF · SUMMARY · REPLY
Answer before they open another tab.
Launch from the support knowledge your team already trusts.