Find the gaps
See low-confidence, unanswered, and repeated questions worth fixing.
LOW CONFIDENCE · MISSING SOURCES · UNRESOLVED
Guided knowledge improvement
Your customers reveal the gaps. Engine 64 helps you close them.
Engine 64 finds unanswered, weakly supported, and repeated questions. Review an editable Q&A, make it yours, and teach the agent for next time.
✓Gap detection✓Editable Q&A suggestions✓Conversation-level context
Knowledge opportunities
Found in recent customer conversations
Frequently unansweredASKED 6×
Can I pause my membership while I travel?
Your cancellation policy is covered, but membership pauses are not explained in the current knowledge.
Suggested answer · edit before savingDraft
Memberships can be paused for up to four weeks with seven days’ notice. Contact the studio before your next billing date.
Review & add answerDismiss
What matters
Turn missed questions into better answers.
Engine 64 brings the useful gaps forward. You decide what the agent learns.
See what the customer meant
Open the original question and conversation—not an abstract report.
REAL QUESTIONS · TRANSCRIPT · CONTEXT
Approve the better answer
Edit the suggested Q&A, then save it when it is right for your business.
SUGGEST · CUSTOMISE · APPROVE · SAVE
Let real questions make the agent better.
Review the gap. Fix it once. Answer it better from then on.