Human handoff

Let AI handle the repeatable. Bring people in for the important.

Set the moments that need human judgement. Engine 64 passes the full conversation to your team, without making the visitor start again.

✓Configurable escalation✓Full transcript✓Owner replies

Conversation #1842

Website · 6 messages

Needs your team

Why it was handed off

Visitor needs an exception to the cancellation policy. The agent explained the published policy and paused for a human decision.

Suggested reply

Thanks for explaining, Sam. I’ve passed this to our studio manager with the conversation attached. We’ll get back to you shortly.

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What matters

Automation should never become a wall.

When judgement matters, the right person gets the whole story.

Escalate quotes, complaints, exceptions, or a direct request for a person.

RULES · INTENT · SAFETY BOUNDARY

Send the transcript, visitor details, and reason—not a context-free alert.

TRANSCRIPT · SUMMARY · ASSIGNMENT

Your team can review and reply without breaking the conversation.

OWNER REPLY · CONVERSATION STATUS

Give routine questions an instant answer and important conversations a clean path to your team.