Effective date: 6 July 2026
These Terms of Service (“Terms”) govern your use of the Engine64 platform. Please read them carefully. By creating an account or using the service, you agree to these Terms.
The Engine64 platform is provided by Control Shift Co Pty Ltd, trading as Engine64 (“Engine64”, “we”, “us”), a company based in Tasmania, Australia. These Terms form a binding agreement between Engine64 and the person or entity that creates an account or uses the service (“you” or the “Customer”). You accept these Terms by creating an account or using the service. If you are entering into these Terms on behalf of an organisation, you confirm that you are authorised to do so.
Engine64 lets you build an AI chat agent trained on your own content — such as pages crawled from your website and documents you upload — and deploy it as a chat widget on your website or through connected messaging channels and integrations. The service is actively evolving and is offered in an early-access form; features may change, and some capabilities may be added or removed over time.
You agree not to:
The service is designed to answer using your own ingested content. Nonetheless, answers are generated by machine-learning models and may be inaccurate, incomplete, or unsuitable for a given purpose. You must not rely on AI-generated answers for legal, financial, medical, or other regulated advice. To the extent permitted by law, we do not warrant that AI output will be accurate, complete, or fit for any particular purpose, and you are responsible for reviewing how your agent is configured and how it responds.
You retain ownership of the content you provide (“Customer Content”). You grant Engine64 a non-exclusive, worldwide licence to host, index, process, and otherwise use Customer Content solely as needed to provide and improve the service to you, including sending relevant passages to our AI sub-processors to generate answers.
Engine64 retains all rights in the platform, its software, and its underlying technology. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use that feedback to improve the service, without obligation to you.
When your agent interacts with your end users, Engine64 processes their personal information on your behalf and under your instructions, as described in our Privacy Policy and the data processing terms in section 8. You are the controller of that data. The sub-processors we use to deliver the service are listed on our Sub-processors page, and we will notify customers of material changes to that list via that page or by email.
Where Engine64 processes end-user personal information on your behalf, we act as your processor and undertake to:
A countersigned data processing agreement is available on request via support@engine64.au.
The service is currently offered free of charge during early access. We may introduce paid plans in the future. If we do, we will provide notice and the applicable pricing and payment terms before any charges apply. No payment is required or collected at this time.
The service is provided on an “as available” basis. During early access we do not offer an uptime guarantee, and the service may be unavailable from time to time for maintenance or other reasons. Support is available via support@engine64.au.
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded (“Non-excludable Guarantees”). Where our liability for a failure to comply with a Non-excludable Guarantee can be limited, our liability is limited (at our option) to re-supplying the service or paying the cost of re-supply.
Subject to the Non-excludable Guarantees, and to the maximum extent permitted by law: we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill; and our total aggregate liability arising out of or in connection with the service is limited to the greater of the fees you paid to us in the twelve months before the event giving rise to the liability, or AUD 100. You agree to indemnify us against claims arising from your Customer Content or your use of the service in breach of these Terms.
You may stop using the service and close your account at any time. We may suspend or terminate access if you breach these Terms or if we discontinue the service. On termination, your data is deleted in accordance with our Privacy Policy.
These Terms are governed by the laws of Tasmania, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state. We may update these Terms from time to time; when we make material changes we will update the effective date above and, where appropriate, notify customers. Continued use of the service after an update constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to support@engine64.au.